Arch Insurance

Building a next-generation insurance broker portal

Arch is a global insurer, providing specialty risk solutions to clients worldwide across a wide range of industries. They operate from offices in the UK, Australia and South Africa.

Arch chose us to design and build a new insurance broker portal using an Agile delivery process. The project brief was to create a cutting-edge, self-service user experience for brokers and integrate the platform with their core insurance platform, SSP.

We kicked off the project with on-site discovery workshops with the product owner and other members of the Arch team. These focussed on user stories, user flows, personas, competitor analysis and technical dependencies. We also drew on our previous Insurance UX research and sector experience to highlight upcoming trends and innovations.

From the second week of the project the team started building the interactive prototypes, which were iterated with the client before testing early versions with brokers. Over a number of weeks these prototypes were refined base on user feedback before a final validation test with brokers before we passed the prototypes to our development team for implementation.

The portal was developed on Microsoft.NET MVC and SQL server, integrated with the SSP insurance platform. Security and performance were at the heart of the build process, which was verified with rigorous penetration and scalability testing before launch.

“MagiClick (Dock9) were a great fit for Arch. Their team hit the ground running and the project really benefited from their previous experience on insurance portal builds. They delivered to the brief very effectively, worked well with the Arch team and added value throughout the process.”

Ben Young, Head of IT at Arch Insurance in London